Marta Sandra Dhein Produtos Inoxidáveis Ltda (Inox Design) collects customers' personal data solely for registration purposes, therefore, it maintains intact the responsibility of keeping the data private and insured in the processing and maintenance of the information of all people who carry out their register. In order for you to better understand what information we collect and how we use, store or delete it, we detail our Privacy Policy below.
Customer registration data is not disclosed to third parties, except when necessary for the delivery process, for billing or participation in promotions requested by customers. Your personal data is essential for the order to arrive safely at your home, within the stipulated delivery time.
In order to facilitate the understanding of our Privacy Policy, we present a summary:
Data processing agent: Marta Sandra Dhein Produtos Inoxidáveis Ltda (Inox Design)
Inox Design's role in data processing: Predominantly controller
Type of personal information collected: Marta Sandra Dhein Produtos Inoxidáveis Ltda (Inox Design) collects the information that the Customer provides when registering and creating an account in “My Account”, on our website, and/or when making a purchase or exchange products in physical stores.
For what purpose do we use your personal data?
- To deliver the purchased products or services;
- To keep you informed about the status of your order;
- To coordinate with partners the delivery or availability of services;
- To carry out exchanges;
- To send communications about services and provide a better experience to the Customer, making Inox Design even more relevant in your daily life.
Your rights
The General Data Protection Law (LGPD) gives the Customer the right to request Inox Design, at any time, through a formal request, information regarding the data processed.
For the Privacy Policy to be well understood, it is essential to clarify some important concepts:
- Customer – any individual who purchases products or services in physical stores, website and application;
- Personal data – any information relating to a person that identifies that person or that, used in combination with other processed information, identifies an individual. Furthermore, any information through which it is possible to identify a person or contact them.
- Processing of personal data – processing of personal data is considered the collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, communication, transfer, dissemination or extracting data from individuals.
- Data holder – any natural person who has their personal data processed by Inox Design;
- Purpose – what we want to achieve with the processing of personal data.
- Necessity – the processing of personal data must be limited to the minimum necessary for the intended purpose. In other words, it must be relevant, proportionate and not excessive.
- Consent – clear and objective authorization that the holder gives to the processing of their personal data for a previously stipulated purpose. Once you have given consent, you can revoke it at any time. Revocation does not cancel previously carried out processing.
Who does this privacy policy apply to?
It applies to all customers of Marta Sandra Dhein Produtos Inoxidáveis Ltda (Inox Design), including the website and physical stores, who in some way have their personal data processed by us.
What type of personal information do we collect and use?
Marta Sandra Dhein Produtos Inoxidáveis Ltda (Inox Design) collects and stores the following types of information:
Information you provide to us: Inox Design collects information from the Customer in several ways: when you provide your CPF to issue the invoice; exchange a product; purchase one of the services offered by physical stores, website or application; create an account and provide data in “My Account”; place an order on our website or app; pick up a product purchased via the website or app in physical stores; participate in the monthly draw; when you interact with Customer Service; when participating in surveys or marketing promotions, etc. The information that may be requested includes: full name, email, CPF, date of birth, gender, address, telephone numbers and credit card number.
Information collected automatically by Inox Design: We collect and store certain information whenever the Customer interacts with us. For example, we use cookies and obtain information when your browser accesses our website; when you click on advertisements, partner emails and other content provided by us on other websites.
Information collected from other sources:
- public sources (e.g. demographic data);
- credit bureaus or agencies (e.g., credit reports/checks);
- data providers (e.g. demographic data related to online advertising and based on the Customer's interests).
Why do we ask for your personal data?
Data is needed to:
- deliver the purchased products or contracted service;
- optimize your interaction with us;
- ensure the security of the website, its application and the data it processes;
- inform the Customer about offers and publicize our services;
- comply with legal obligations;
- administrative and management purposes.
Providing data allows:
- deliver the purchased products or services;
- carry out the process of exchanging or returning products, within the period established by the CDC (Consumer Protection Code);
- send updates on order status and service communications;
- coordinate with partners the delivery or availability of services;
- provide services tailored to the Customer’s needs;
- improve customers’ shopping experience at Inox Design;
- carry out market analysis and research;
- keep the Customer informed about the products and services we offer;
- run targeted online advertising;
- prevent, detect and investigate activities that do not comply with our Code of Conduct or that are prohibited or illegal; improve our website, products and services.
Marta Sandra Dhein Produtos Inoxidáveis Ltda (Inox Design) uses legal bases, which may vary according to the purpose of collection, to process customers' personal data. The storage period may change depending on the legal basis applicable to each situation and the purpose.
Who do we share your data with?
The information collected will only be shared when necessary: (i) to adequately provide the services that are the subject of its activities with partner companies; (ii) protection in case of conflict; (iii) upon judicial decision or request from a competent authority; (iv) with companies providing technological and operational infrastructure, such as payment intermediary companies and information storage service providers.
International data transfer
As the internet is a global environment, certain services offered by Inox Design may require the transfer of your data to other countries.
In these cases, data is processed in accordance with the LGPD (General Data Protection Law) and other protection legislation. We take security measures in accordance with our policies and adopt standard clauses in contracts with suppliers and service providers.
When browsing our website, application, purchasing in our physical stores and/or communicating with us, you agree to the processing of your information, including international data transfer, when necessary. We take steps to ensure that any information collected is treated securely, in accordance with data protection standards and in accordance with this Privacy Policy.
How long do we store personal information?
We store Customer information in accordance with the prescription rules of Brazilian law.
What are the data subject's rights?
From the beginning of the LGPD, the holder of personal data will have the right to obtain from Inox Design, at any time, upon formal request, information regarding their data.
Inox Design will have 15 days to respond to holders' requests. Requests will be analyzed as provided for in current legislation and, for legal reasons, some requests may not be fulfilled.
Data subjects, according to the text of the LGPD, can exercise their rights through:
I – confirmation of the existence of treatment;
II – access to data;
III – correction of incomplete, inaccurate or outdated data;
IV – anonymization, blocking or elimination of unnecessary, excessive or processed data that does not comply with the provisions of this Law;
V – data portability to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrets;
VI – deletion of personal data processed with the holder’s consent;
VII – information from public and private entities with which the controller shared data use;
VIII – information about the possibility of not providing consent and the consequences of refusal;
IX – revocation of consent.
How to exercise your rights?
You can exercise your rights by accessing the “Privacy” section in “My Account”, available on the website www.inoxdesignrs.com.br/politica-de-privacidade-e-seguranca/. Furthermore, you can contact us via email at vendas@inoxdesignrs.com.br.
Can children buy from Inox Design?
Inox Design does not sell products for children. Even so, if you are under 18, you will need to make the purchase together with a parent or guardian.
Cookies and similar technologies
Cookies are small data files that are placed on your computer or other devices (such as smartphones or tablets) while you browse the website.
We use cookies, pixels and other technologies (collectively, “cookies”) to recognize your browser or device, learn more about your interests, provide essential features and services, and to:
- track your preferences to only send you ads that interest you. You can set your preferences through your account;
- track items stored in your shopping cart;
- carrying out research and diagnostics to improve content, products and services;
- prevent fraudulent activities;
- improve security.
Click on ‘Help’ in your browser settings to find out how to prevent it from accepting cookies and to be notified when you receive new ones; to see when they expire and to disable them. In the links below you will find more details on how to disable cookies in the most popular browsers:
How can you keep your personal information safe?
Inox Design uses the best security protocols to preserve the privacy of Customer data, but also recommends individual protection measures. We are committed to ensuring that none of the information provided will be used for purposes other than those declared on our website. When providing your data, we guarantee its security and protection as we have an effective infrastructure of servers and firewalls that guarantee the integrity of personal information.
To maintain the security and protection of your personal data provided during registration or purchases, under no circumstances should your login and password be shared with third parties. Furthermore, when accessing your registration through “My Account”, especially on public computers, make sure you log out of your account to prevent unauthorized people from accessing and using the information without your knowledge.
We do not request personal data by phone, WhatsApp, SMS or email. Under no circumstances should they be provided, as this could be an attempt at misuse.
Other important information about data protection
If any changes are made to our Privacy Policy, you will receive an email.
Legislation and forum
This policy will be governed, interpreted and executed in accordance with the Laws of the Federative Republic of Brazil, especially Law No. 13,709/2018, regardless of the Laws of other states or countries, with the Customer's home court being competent to resolve any doubts arising from this document.
Last update and previous versions
Last updated: January 21, 2021
